# Onro Help Center > Help center for Onro ## Getting Started - [Create your first order!](https://help.onro.io/en/articles/9980258-create-your-first-order.md): Follow along with a video to get your first delivery moving in just a few minutes. - [Getting Started With ONRO 🚀](https://help.onro.io/en/articles/9932674-getting-started-with-onro.md): Get a quick overview of how ONRO works and see how the platform manages deliveries through a step-by-step demo video. - [Getting Started with System Configuration](https://help.onro.io/en/articles/12589696-getting-started-with-system-configuration.md): Complete guide to set up your system, configure key settings, and get everything ready for smooth operations from the start. - [How Onro is Structured](https://help.onro.io/en/articles/14805110-how-onro-is-structured.md) - [How to get help in Onro](https://help.onro.io/en/articles/10499698-how-to-get-help-in-onro.md) - [Google Cloud Console Access](https://help.onro.io/en/articles/10356944-google-cloud-console-access.md): Learn how to give our team access to your Google Cloud project to set up Google API keys, and configure billing. - [Subdomains Setup](https://help.onro.io/en/articles/10356950-subdomains-setup.md): Configure CNAME records for subdomains \(manage, track, app, rest\) and verify them for proper routing using your DNS provider like Cloudflare - [Logomark & Logotype Guide](https://help.onro.io/en/articles/10356958-logomark-logotype-guide.md): Learn which logo files \(logomark, logotype\) are needed for web, apps, labels, and portals, plus how to submit them for setup. - [Publishing guide](https://help.onro.io/en/articles/10356967-publishing-guide.md): Learn about the pre-publishing steps, like setting up your dev accounts, providing a privacy policy link, and writing app details. - [Guidance for iOS screenshots in the App Store](https://help.onro.io/en/articles/10356979-guidance-for-ios-screenshots-in-the-app-store.md): Prepare app store screenshots: Create 3 iPhone sizes \(5.5", 6.5", 6.7"\) and 1 iPad size using real devices - [Apple Developer Account](https://help.onro.io/en/articles/10545672-apple-developer-account.md) ## Customization & Settings - [How to change the service column layout in the customer apps](https://help.onro.io/en/articles/11454697-how-to-change-the-service-column-layout-in-the-customer-apps.md): Customize how your services appear in the app by setting a 1 or 2 column layout in the Customer Apps Config under Native Apps settings. - [How to manage languages](https://help.onro.io/en/articles/10294035-how-to-manage-languages.md): Manage software languages, set a default, and apply changes across all platforms. Request new languages if needed. - [How to change the currency of the system](https://help.onro.io/en/articles/10311387-how-to-change-the-currency-of-the-system.md): Based on your region, change the system currency in the Admin Center, and it will update across all apps and panels. - [How to round up the order price to a specific accuracy](https://help.onro.io/en/articles/10425609-how-to-round-up-the-order-price-to-a-specific-accuracy.md) - [How to change the system's date or time format](https://help.onro.io/en/articles/11739931-how-to-change-the-system-s-date-or-time-format.md): Discover how to update the date and time format across all your apps and panels for a consistent and personalized experience. - [How to update branding settings](https://help.onro.io/en/articles/10294047-how-to-update-branding-settings.md): In the Settings, you have the option to fully customize your branding, including logos, banners, colors, icons, and other visual elements - [How to set your social media links](https://help.onro.io/en/articles/10311385-how-to-set-your-social-media-links.md): Add social media links in the Admin Center to display icons on the "About Us" page in driver and customer apps. - [How to configure custom fields](https://help.onro.io/en/articles/13696515-how-to-configure-custom-fields.md): Learn how to create and manage extra fields in different parts of the software including the customer, driver or even the orders with any format. - [How to manage tags](https://help.onro.io/en/articles/12871821-how-to-manage-tags.md): Learn to create, update, and delete tags in the system. - [How to use tags in the system](https://help.onro.io/en/articles/12882698-how-to-use-tags-in-the-system.md): Learn how to use tags to control which customers can access specific services and vehicle types, and to apply special pricing to selected customers efficiently. - [How to Manage and Monitor Support Requests](https://help.onro.io/en/articles/10293975-how-to-manage-and-monitor-support-requests.md): Manage, track, and respond to support requests from customers and drivers directly within the platform using built-in support tools. - [How to manage chat quick messages](https://help.onro.io/en/articles/10293989-how-to-manage-chat-quick-messages.md): Manage quick messages for faster customer-driver communication. Add, edit, and prioritize messages in the Admin dashboard. - [How to set the default working type](https://help.onro.io/en/articles/10219338-how-to-set-the-default-working-type.md): Set a default driver working type in Admin Center to ensure all drivers are assigned a type when they register, based on company settings. - [How to set the default zone \(location\)](https://help.onro.io/en/articles/10219335-how-to-set-the-default-zone-location.md): Set the default zone in Admin Center to control location-based features, like the map view and default services in the customer app. - [Configuring the “For You” Order Timer for Drivers](https://help.onro.io/en/articles/11194269-configuring-the-for-you-order-timer-for-drivers.md): Learn to define how long drivers have to accept/reject on-demand order offers in the Admin Center. - [How to manage cancellation reasons](https://help.onro.io/en/articles/10219328-how-to-manage-cancellation-reasons.md): Manage driver and customer cancellation reasons in the Admin settings. Add, edit, or remove reasons as needed. - [Configuring Security, Customer Whitelist, and Driver Whitelist](https://help.onro.io/en/articles/11780394-configuring-security-customer-whitelist-and-driver-whitelist.md): Discover how to grant access to the customer and driver apps in specific situations and understand how this process works. - [How to Clear Your Browser Cache](https://help.onro.io/en/articles/12525580-how-to-clear-your-browser-cache.md): Learn how to clear your browser cache in Chrome, Firefox, Safari, and Opera to fix loading issues and see updated website content. ## Communication & Notifications - [How to create a new automated message \(SMS/email/notification\)?](https://help.onro.io/en/articles/10225777-how-to-create-a-new-automated-message-sms-email-notification.md): Learn how to create new messages in the communication module: add SMS, notifications, or emails for different triggers or scenarios. - [How communication works](https://help.onro.io/en/articles/10225731-how-communication-works.md): Understand automated messaging: define channels, recipients, triggers, and use tags to send dynamic messages based on order status changes. - [How to configure webhooks](https://help.onro.io/en/articles/10225940-how-to-configure-webhooks.md): Learn how to add new webhooks: receive real-time updates for all orders or specific customers and manage multiple endpoints efficiently. - [How to set communications for the management console user \(Admin or Dispatcher\)](https://help.onro.io/en/articles/11535529-how-to-set-communications-for-the-management-console-user-admin-or-dispatcher.md): Learn how to set up automated messages triggered by specific events to notify your team members and colleagues \(Management Console users\). - [How to Use the Communication Logs to Track Message Errors](https://help.onro.io/en/articles/11771952-how-to-use-the-communication-logs-to-track-message-errors.md): Learn to track your SMS, notifications, emails & webhooks, check the delivery status & identify any issues that prevent them from being sent - [Message Box Overview: Purpose and How to Define New Messages](https://help.onro.io/en/articles/11825622-message-box-overview-purpose-and-how-to-define-new-messages.md): Learn what the Messages Box feature does and how you can start using it to keep your customers and drivers updated. - [How to integrate driver chat with support](https://help.onro.io/en/articles/10293971-how-to-integrate-driver-chat-with-support.md): Drivers can access support through an online chat URL in the app, which can be customized in the admin dashboard under Contact Information. ## Integrations - [How to configure Stripe](https://help.onro.io/en/articles/10204500-how-to-configure-stripe.md): Customers and drivers can top up their wallets using integrated payment gateways like Stripe, PayPal, and more. - [How to use the Onro SMS app](https://help.onro.io/en/articles/10200081-how-to-use-the-onro-sms-app.md): Onro SMS allows businesses without an SMS provider to send messages using SIM cards, specifically in countries with unlimited SMS plans. - [How to enable Twilio to send messages](https://help.onro.io/en/articles/10200022-how-to-enable-twilio-to-send-messages.md): Integrating an SMS gateway allows you to automate communication, send tracking links, confirmation codes, and welcome messages to drivers. - [Gmail Integration](https://help.onro.io/en/articles/10199600-gmail-integration.md): Use Gmail integration to enhance communication by sending automated emails to recipients with custom triggers, improving your workflow. - [How to fix the system's map issues](https://help.onro.io/en/articles/11360658-how-to-fix-the-system-s-map-issues.md): Check this article if you are facing any errors with the map. - [How to set Google Maps API Keys](https://help.onro.io/en/articles/11401062-how-to-set-google-maps-api-keys.md): You need Google Maps API keys to work with the apps and panels. - [How Onro Map Works](https://help.onro.io/en/articles/10293962-how-onro-map-works.md): Onro map features optimize navigation and help reduce map service costs. See how you can set it up here. - [How to integrate Onro with Foodhub](https://help.onro.io/en/articles/11490435-how-to-integrate-onro-with-foodhub.md): Discover how to integrate with Foodhub, syncing orders and deliveries by following key setup steps and configuration details. - [Integrating Shopify with Onro](https://help.onro.io/en/articles/10204532-integrating-shopify-with-onro.md): Integrating a point of sale like Shopify syncs customer orders in both systems, making order and delivery management more efficient. - [Set Up WooCommerce Integration via Webhooks](https://help.onro.io/en/articles/11976108-set-up-woocommerce-integration-via-webhooks.md): Connect your WooCommerce store with Onro to automate order processing and delivery management. - [How to manage orders with our Shopify App](https://help.onro.io/en/articles/12877709-how-to-manage-orders-with-our-shopify-app.md): Step-by-step guide to configure the Onro Shopify app: connect the store, set pickup locations, enable local/flat/dynamic rates and shipping defaults, create orders, manage fulfillment tracking, and... - [Set Up WooCommerce Integration with Onro Plugin](https://help.onro.io/en/articles/15312943-set-up-woocommerce-integration-with-onro-plugin.md): Learn how to install and configure the Onro plugin for integration with WooCommerce. - [How to secure your calls](https://help.onro.io/en/articles/14044423-how-to-secure-your-calls.md): Hiding customers, drivers, pickup,and dropoff contact phone numbers using call masking. - [How to Activate One Signal Integration for Push Notification](https://help.onro.io/en/articles/14767066-how-to-activate-one-signal-integration-for-push-notification.md): Learn how to gather the necessary information to integrate OneSignal and enable push notifications. - [How to enable social logins \(Google/Apple/Facebook\) for customer apps](https://help.onro.io/en/articles/11397450-how-to-enable-social-logins-google-apple-facebook-for-customer-apps.md) - [Troubleshooting Common API Request Issues](https://help.onro.io/en/articles/12514804-troubleshooting-common-api-request-issues.md): A complete guide to troubleshooting API requests, understanding error responses, and resolving common issues for smoother API usage. - [How to Integrate Zoho CRM with Onro](https://help.onro.io/en/articles/15045842-how-to-integrate-zoho-crm-with-onro.md): Connect Zoho CRM to Onro and sync customers automatically as Contacts and Accounts with this step-by-step integration guide. - [How to Integrate with Copper CRM](https://help.onro.io/en/articles/14812409-how-to-integrate-with-copper-crm.md): Learn how to connect with Copper to sync your customer data with your CRM. - [How to integrate with Pipedrive CRM](https://help.onro.io/en/articles/15075151-how-to-integrate-with-pipedrive-crm.md): Learn how to connect to Pipedrive and sync your customer data from Onro to the Pipedrive platform. - [How to integrate with HubSpot](https://help.onro.io/en/articles/15175396-how-to-integrate-with-hubspot.md): See how you can connect your HubSpot CRM with Onro step by step. - [How to integrate with Freshsales](https://help.onro.io/en/articles/15312287-how-to-integrate-with-freshsales.md): A step-by-step guide for connecting Freshsales CRM to the Onro platform to automatically sync new customer data in one direction. - [How to Integrate with monday](https://help.onro.io/en/articles/15436627-how-to-integrate-with-monday.md): Learn how to connect with monday to sync your customer data with your CRM. - [How to Integrate with Xero for Automated Accounting](https://help.onro.io/en/articles/16089415-how-to-integrate-with-xero-for-automated-accounting.md): Learn what Xero does, how the Integration works, and how to connect it to Onro. - [Integrating with Intercom for Customer Support](https://help.onro.io/en/articles/15196020-integrating-with-intercom-for-customer-support.md): Learn how to set up the Intercom integration for your support system. - [How to Connect Onro with Front](https://help.onro.io/en/articles/16096174-how-to-connect-onro-with-front.md): Learn how to connect Onro with Front and give your support team direct access to delivery information there. - [How to Connect Onro with Gorgias for Customer Support](https://help.onro.io/en/articles/16170660-how-to-connect-onro-with-gorgias-for-customer-support.md): Learn how to connect Onro with Gorgias for customer support, use the integration features, and resolve common troubleshooting issues. ## Orders - [How Customers Can Update Order Details After Placing an Order](https://help.onro.io/en/articles/15505552-how-customers-can-update-order-details-after-placing-an-order.md): Learn how customers can edit order details after placing an order through the customer panel. - [Bulk Import Orders](https://help.onro.io/en/articles/10259524-bulk-import-orders.md): Bulk import orders using CSV templates. Fill required fields, follow format rules, and simplify large order imports in dispatcher or web app - [How to edit order details](https://help.onro.io/en/articles/10259549-how-to-edit-order-details.md): Edit order prices, driver earnings, and addresses in the dispatcher panel. Update details, save changes, and recalculate prices. - [Shipment Labels for Orders](https://help.onro.io/en/articles/10259832-shipment-labels-for-orders.md): Learn how to access, customize, and manage shipment labels, including order details, customer info, and pickup/dropoff addresses. - [Order types and statuses](https://help.onro.io/en/articles/10264368-order-types-and-statuses.md): Understand order types, workflows, statuses, and how to manage On-demand, P&D, Pickup only, and Delivery only orders effectively. - [How to export the order list](https://help.onro.io/en/articles/10311461-how-to-export-the-order-list.md): Export order lists for analysis via Admin Dashboard. Filter data, select columns, and export in CSV format. - [How to monitor orders](https://help.onro.io/en/articles/10351129-how-to-monitor-orders.md): Track and manage orders in real-time by categorizing them based on their status, including delayed, canceled, or completed orders. - [How to change the maximum dropoff number for a multi-dropoff order](https://help.onro.io/en/articles/11399856-how-to-change-the-maximum-dropoff-number-for-a-multi-dropoff-order.md): Learn how to set the maximum dropoff limit for a multi dropoff order. - [How to Update an On-Demand Order Status](https://help.onro.io/en/articles/14068134-how-to-update-an-on-demand-order-status.md): Guide on manually updating the status of on-demand orders through the Dispatcher Panel. - [How to Update Order Statuses](https://help.onro.io/en/articles/10259538-how-to-update-order-statuses.md): This guide walks you through the different ways you can manually update an order’s status, whether you are working with On-Demand, P&D, Pickup Only, or Delivery Only orders. - [P&D workflow basics](https://help.onro.io/en/articles/10264423-p-d-workflow-basics.md): P&D manages same/next-day deliveries, going through pickup, warehouse, and delivery stages with specific statuses and workflows for tracking - [How to manage failed reasons](https://help.onro.io/en/articles/10351131-how-to-manage-failed-reasons.md): P&D order type handles delivery failures: track reasons, update statuses, and manage returns or retries \(up to 3 attempts\) via dispatcher. - [How to create a new route](https://help.onro.io/en/articles/10264436-how-to-create-a-new-route.md): In P&D order type, create routes via Dispatcher: add orders, assign drivers, and optimize routes. - [How to complete a route](https://help.onro.io/en/articles/10264619-how-to-complete-a-route.md): Complete routes via the driver app \(after order completion\) or dispatcher panel \(manually set the status to "Done"\). - [How to enable the routes tab in the driver app](https://help.onro.io/en/articles/10264637-how-to-enable-the-routes-tab-in-the-driver-app.md): Enable or disable the Routes tab in the driver app via Admin Dashboard by editing the working type settings. - [How to change an order's route](https://help.onro.io/en/articles/10264648-how-to-change-an-order-s-route.md): Discover how to update an order’s route, choose the appropriate status, and assign it to a new or existing route via the Dispatcher panel. - [How to change the status of a route](https://help.onro.io/en/articles/10264661-how-to-change-the-status-of-a-route.md): Manage route statuses in P&D orders, update statuses via Dispatcher, assign drivers, and handle status transitions effectively. - [How to change the driver of a route](https://help.onro.io/en/articles/10272263-how-to-change-the-driver-of-a-route.md): Find out how to change a route driver for "Assigned," "Started," or "Done" statuses, and ensure order transactions are transferred correctly - [How to assign a route to a driver](https://help.onro.io/en/articles/10272317-how-to-assign-a-route-to-a-driver.md): To assign an unassigned route, update its status to "Assigned," "Started," or "Done," then assign a driver through the Management Console. - [How to delete an order from a route](https://help.onro.io/en/articles/10272323-how-to-delete-an-order-from-a-route.md): Learn how to remove an order from a route in the P&D order type by changing its status to one that doesn't require a route. - [How to scan orders at the pickup by the driver app](https://help.onro.io/en/articles/10272331-how-to-scan-orders-at-the-pickup-by-the-driver-app.md): Drivers can scan parcel barcodes for pickup. Scanning updates the order status to "Picked Up," allowing them to proceed to the next stop. - [How to load deliveries](https://help.onro.io/en/articles/10272335-how-to-load-deliveries.md): In the P&D order type, drivers can scan load deliveries before starting routes. The load option \(No, Optional, or Forced\) is set per route. - [How to manage routes](https://help.onro.io/en/articles/10351133-how-to-manage-routes.md): Learn how to create, optimize, assign, and manage routes for efficient pickup and delivery, ensuring timely order completion. - [Route optimization mechanism](https://help.onro.io/en/articles/10351138-route-optimization-mechanism.md): route optimization automatically arranges orders to create the shortest, most efficient route and offers it to the driver. - [How to add orders to a route](https://help.onro.io/en/articles/10441220-how-to-add-orders-to-a-route.md): Learn how to add orders to a route in P&D by updating their status and assigning them to a driver or an unassigned route. - [How route ETA \(estimated time of arrival\) works](https://help.onro.io/en/articles/11358363-how-route-eta-estimated-time-of-arrival-works.md) - [How to set the default start time for a route](https://help.onro.io/en/articles/11382946-how-to-set-the-default-start-time-for-a-route.md): To set a default start time for all your routes, check out this article - [Understanding Multi-Warehouse Workflow](https://help.onro.io/en/articles/14634829-understanding-multi-warehouse-workflow.md): Learn how orders move between warehouses, the statuses involved in the transfer process, and who is responsible for each status update. - [Creating and managing multiple warehouses](https://help.onro.io/en/articles/14657079-creating-and-managing-multiple-warehouses.md): Learn how to create, edit and delete your warehouse locations. - [Getting started with routes](https://help.onro.io/en/articles/9989672-getting-started-with-routes.md): See how you can use routes in P&D operations visually. - [How to scan orders at the pickup by the driver app](https://help.onro.io/en/articles/10264633-how-to-scan-orders-at-the-pickup-by-the-driver-app.md) ## Pricing & Rates - [How to set a flat-rate price for a service or a vehicle type](https://help.onro.io/en/articles/10225056-how-to-set-a-flat-rate-price-for-a-service-or-a-vehicle-type.md): Discover how to set a fixed price for orders by configuring flat-rate pricing for vehicle types and services in the admin center. - [How to configure zone-based pricing?](https://help.onro.io/en/articles/10219346-how-to-configure-zone-based-pricing.md): Learn to implement zone-based pricing by creating zones & defining fares to tailor rates for on-demand orders - [What is the difference between zoning and pricing zones?](https://help.onro.io/en/articles/10219353-what-is-the-difference-between-zoning-and-pricing-zones.md): Manage two zone types in the Admin Dashboard: operational zones for geofencing and service areas, and pricing zones for rate configs. - [How to Apply Different Pricing for Certain Hours, Days, or Customers](https://help.onro.io/en/articles/10294093-how-to-apply-different-pricing-for-certain-hours-days-or-customers.md): Adjust pricing for special days, peak hours, or selected customers to offer flexible and tailored rates. - [How to set pricing for options \(Service or Vehicle Type\)](https://help.onro.io/en/articles/10294108-how-to-set-pricing-for-options-service-or-vehicle-type.md): Using the Admin Center, you can set a fixed fare for each extra drop-off in multi-dropoff orders based on vehicle type. - [How to set a price for each additional dropoff](https://help.onro.io/en/articles/10311394-how-to-set-a-price-for-each-additional-dropoff.md): Set a constant fare for each extra drop-off in multi-dropoff orders by vehicle type through the admin center. - [How to Set Distance or Duration-based Pricing for a Service or Vehicle Type](https://help.onro.io/en/articles/11201145-how-to-set-distance-or-duration-based-pricing-for-a-service-or-vehicle-type.md): Learn how to set distance and duration based pricing for your services and vehicle types to ensure accurate, fair fees for orders. - [How to Set Up Surcharges for Your Services](https://help.onro.io/en/articles/11498698-how-to-set-up-surcharges-for-your-services.md): Learn how to add and manage delivery surcharges including fixed fees, driver custom amounts, and percentages of the order price. - [How Pricing Works in Onro](https://help.onro.io/en/articles/14724567-how-pricing-works-in-onro.md): Learn about different pricing models, the pricing flow, the key pricing components, and the available options for building the final delivery price. - [How to Set Up Promotions](https://help.onro.io/en/articles/11529340-how-to-set-up-promotions.md): Learn how to create and configure percentage or distance-based promotions step by step using the admin center. - [How to Set Distance or Duration-based Pricing for a Service or Vehicle Type](https://help.onro.io/en/articles/12589213-how-to-set-distance-or-duration-based-pricing-for-a-service-or-vehicle-type.md): Learn how to set distance and duration based pricing for your services and vehicle types to ensure accurate, fair fees for orders. ## Drivers - [Register a new driver](https://help.onro.io/en/articles/10282590-register-a-new-driver.md): Register drivers via Admin Dashboard or Driver App, add details, upload photos, and get admin approval for activation and online access. - [Confirming driver self-registration](https://help.onro.io/en/articles/10282889-confirming-driver-self-registration.md): Verify and confirm driver registration by entering details \(vehicle types, working type, teams, status\) in the Admin Center. - [How to block a driver](https://help.onro.io/en/articles/10284978-how-to-block-a-driver.md): A driver needs verified authorization to go online. disabling “Is registration verified” blocks them from receiving and accepting orders. - [How to edit/delete/deactivate a driver](https://help.onro.io/en/articles/10351109-how-to-edit-delete-deactivate-a-driver.md): Manage drivers via Admin Dashboard: edit details, delete if no active orders & zero balance, or deactivate via authorization settings. - [How to monitor/manage drivers](https://help.onro.io/en/articles/10351115-how-to-monitor-manage-drivers.md): Manage drivers via the Admin Dashboard and Dispatcher panel, track performance, filter details, monitor online drivers, and review orders. - [How to enable password reset requests for drivers](https://help.onro.io/en/articles/11397395-how-to-enable-password-reset-requests-for-drivers.md): Learn to set up password reset via Email, SMS or Push Notification channels for drivers who have forgotten their password. - [How Drivers Can View Their Income, Order Count, and Cash Collected Statistics](https://help.onro.io/en/articles/11454815-how-drivers-can-view-their-income-order-count-and-cash-collected-statistics.md): Learn where drivers can view their statistics data, including their income, number of orders, and total cash collected. - [How to add internal drivers \(employees\)?](https://help.onro.io/en/articles/10410085-how-to-add-internal-drivers-employees.md): Learn how to configure the system for internal and freelance drivers, including salary types, earnings, and wallet settings. - [How to enable and disable order cancellation for drivers](https://help.onro.io/en/articles/10351110-how-to-enable-and-disable-order-cancellation-for-drivers.md): Learn how to control driver order cancellation access through working type settings in the Admin Dashboard for better policy enforcement. - [How to show order price/wallet/earnings for drivers](https://help.onro.io/en/articles/10284980-how-to-show-order-price-wallet-earnings-for-drivers.md): Learn how to control visibility of order price, earnings, and wallet for drivers through Admin Dashboard settings by working type. - [How to Set Commission-Based Driver Earnings and Company Income](https://help.onro.io/en/articles/10285110-how-to-set-commission-based-driver-earnings-and-company-income.md): Learn how to configure commission-based driver earnings in Onro by setting the earning model, commission coefficient, and minimum driver balance for each working type. - [How to manage driver's cash-out \(payout - withdraw\) requests](https://help.onro.io/en/articles/10285116-how-to-manage-driver-s-cash-out-payout-withdraw-requests.md): Learn how drivers request withdrawals, how you can review and approve requests, and how payments are processed externally. - [How to set a default value as earnings for drivers](https://help.onro.io/en/articles/10285120-how-to-set-a-default-value-as-earnings-for-drivers.md): Set a fixed earning per order for drivers by configuring the "Manual" earning model in the Admin Center under Working Type settings. - [How to control information visibility for drivers](https://help.onro.io/en/articles/10351114-how-to-control-information-visibility-for-drivers.md): Control what drivers see in the app \(price, earnings, order type, cancellation\) via Admin Center settings for working types. - [How to track driver earnings, withdrawals, and payments](https://help.onro.io/en/articles/11464471-how-to-track-driver-earnings-withdrawals-and-payments.md): Discover how to monitor and track your drivers' income, withdrawals, and payment history. - [Working Type Management](https://help.onro.io/en/articles/12617560-working-type-management.md): Learn how to manage driver working types, set up earning models, and control what information drivers can see. - [How to create a team](https://help.onro.io/en/articles/10285137-how-to-create-a-team.md): Learn how to create driver teams based on zones, assign them to dispatchers, and link service types for better team management. - [How to assign a driver to a team](https://help.onro.io/en/articles/10285140-how-to-assign-a-driver-to-a-team.md): Categorize drivers into teams for better management. Edit driver details in the Admin Center to assign them to one or multiple teams. ## Customers - [How to set a customer's minimum balance](https://help.onro.io/en/articles/10229536-how-to-set-a-customer-s-minimum-balance.md): Adjust the minimum balance for customers, allowing them to place orders even with a negative balance via the Admin Center. - [How to register a new customer](https://help.onro.io/en/articles/10311449-how-to-register-a-new-customer.md): Learn how to register individual or business customers manually or via self-registration with phone verification in the admin center. - [How to track customer payments: Orders, Cash, and Wallet](https://help.onro.io/en/articles/11492356-how-to-track-customer-payments-orders-cash-and-wallet.md): Learn how to track customer payments, view detailed transactions, and access financial statistics in Admin Center. - [How to enable my customers to request a withdrawal](https://help.onro.io/en/articles/12326759-how-to-enable-my-customers-to-request-a-withdrawal.md): Learn how you can turn on the withdrawal option for your business customers. - [How should my customers request a withdrawal?](https://help.onro.io/en/articles/12327151-how-should-my-customers-request-a-withdrawal.md): Learn how customers can request a withdrawal using the customer app and customer web portal. - [How to manage customers' withdrawal requests](https://help.onro.io/en/articles/12326036-how-to-manage-customers-withdrawal-requests.md): Discover how you can accept, reject, and view the customer's withdrawal requests. - [How to enable password reset requests for business customers](https://help.onro.io/en/articles/11399764-how-to-enable-password-reset-requests-for-business-customers.md): Learn to setup password reset via Email, SMS or Push Notification channels for business customers who have forgotten their password. - [How to Deactivate or Reactivate a Customer’s Account](https://help.onro.io/en/articles/12281900-how-to-deactivate-or-reactivate-a-customer-s-account.md): Learn how to deactivate or reactivate your customers’ accounts. ## Dispatching - [How driver selection works in the dispatch algorithm](https://help.onro.io/en/articles/10293802-how-driver-selection-works-in-the-dispatch-algorithm.md): Learn how the dispatch algorithm selects drivers using criteria like distance, wait time, rejections, capacity, and order offer limits. - [How to edit the "Dispatch At" \(time of dispatch\) for an order](https://help.onro.io/en/articles/10293816-how-to-edit-the-dispatch-at-time-of-dispatch-for-an-order.md): Understand how the 'Dispatch At' field schedules orders dispatching and how to edit it in the dispatcher panel when the status is 'Pending'. - [How to dispatch an order urgently](https://help.onro.io/en/articles/10293819-how-to-dispatch-an-order-urgently.md): Learn how to prioritize orders by marking them as urgent in the Dispatcher panel, and pushing them to the front of the queue. - [ETA & delay management](https://help.onro.io/en/articles/10293937-eta-delay-management.md): Set estimated time of arrival and delays for each delivery step, choose fixed or map-based times, and manage updates in the Admin Center - [How dispatching works for scheduled orders](https://help.onro.io/en/articles/10293944-how-dispatching-works-for-scheduled-orders.md): Understand how the 'dispatch threshold' controls auto-dispatch timing for scheduled orders and how to configure it in the Admin Center. - [How to set the number of offered drivers per dispatch round?](https://help.onro.io/en/articles/10693898-how-to-set-the-number-of-offered-drivers-per-dispatch-round.md): Learn how to configure the dispatching algorithm, including the "number of candidate drivers" and how many drivers receive the order offer. - [How to assign/offer an order to a driver](https://help.onro.io/en/articles/10259691-how-to-assign-offer-an-order-to-a-driver.md): Learn how to manually dispatch orders via the dispatcher panel, either by offering to drivers or force-assigning them directly. - [Viewing Drivers Offered an Order](https://help.onro.io/en/articles/10441477-viewing-drivers-offered-an-order.md): Access a real-time list of drivers offered an order, confirm/reject actions in the dispatcher, and check history via the Events tab. ## User Access & Security - [How to manage access for management console users](https://help.onro.io/en/articles/10351122-how-to-manage-access-for-management-console-users.md): Set user access by creating groups with permissions, then adding users to those groups for controlled admin or dispatcher access. - [How to change the management console user password](https://help.onro.io/en/articles/10351123-how-to-change-the-management-console-user-password.md): Learn to change the user's password from the Admin Center. - [How to create multiple management console users](https://help.onro.io/en/articles/10351126-how-to-create-multiple-management-console-users.md): Create multiple management users and assign them specific zones, vehicle types, services, and teams to handle different responsibilities. - [Having different users to manage different teams](https://help.onro.io/en/articles/10351124-having-different-users-to-manage-different-teams.md): Create multiple user accounts to manage different driver groups separately, assigning each user to a specific team in the system - [How to Use Views in Dispatcher](https://help.onro.io/en/articles/14500508-how-to-use-views-in-dispatcher.md): Understanding Views: How to Use, Create, and Manage Them ## Scanner App - [How to inbound scan in the hub \(At the warehouse\)](https://help.onro.io/en/articles/10272337-how-to-inbound-scan-in-the-hub-at-the-warehouse.md): Set up the dispatcher app for inbound scanning at your warehouse. Parcels are scanned, marked as "At Warehouse," and sorted for routing. - [How to Use the Scanner App](https://help.onro.io/en/articles/12089997-how-to-use-the-scanner-app.md): Learn how to use the Scanner app to scan packages, update their status and manage the operation. ## Operation Setup - [How to add a new service](https://help.onro.io/en/articles/10282512-how-to-add-a-new-service.md): Learn how to create a new service in the admin center by setting service info, driver assignment model, zones, delivery methods, and more. - [How to edit/delete a service](https://help.onro.io/en/articles/10282549-how-to-edit-delete-a-service.md): Learn how to manage your services in the Admin Center with step-by-step instructions on editing settings or deleting a service safely. - [How to filter services for customers](https://help.onro.io/en/articles/10282552-how-to-filter-services-for-customers.md): Manage service visibility by setting customer types and using include/exclude filters in the Admin Center to control who sees each service. - [How to disable/enable a service](https://help.onro.io/en/articles/10282553-how-to-disable-enable-a-service.md): Learn to enable/disable services in the admin dashboard. Toggling 'Is active' controls if services appear in customer apps. - [How to enable a service in some zone\(s\)](https://help.onro.io/en/articles/10282560-how-to-enable-a-service-in-some-zone-s.md): Learn how to set which zones a service is active in by unchecking “all” and selecting specific zones in the admin center. - [How to enable a service only for a team \(group of drivers\)](https://help.onro.io/en/articles/10282563-how-to-enable-a-service-only-for-a-team-group-of-drivers.md): Learn how to assign services to specific driver teams, so drivers receive only orders configured for their team in their zone - [How to add service options](https://help.onro.io/en/articles/10282571-how-to-add-service-options.md): Learn how to enhance services with additional options. Add list, yes/no, or input options, allowing customers to customize their orders. - [How to add vehicle types to a service](https://help.onro.io/en/articles/10282577-how-to-add-vehicle-types-to-a-service.md): Select vehicle types for service in the Admin Center, enabling customers to choose their preferred vehicle when creating an on-demand order. - [Service Settings Changes](https://help.onro.io/en/articles/11189574-service-settings-changes.md) - [How to force drivers to take pictures at the pickup step](https://help.onro.io/en/articles/10282583-how-to-force-drivers-to-take-pictures-at-the-pickup-step.md): Learn to require drivers to take a photo at the pickup for additional order documentation in Admin Center, Services section. - [What is POD?](https://help.onro.io/en/articles/10282574-what-is-pod.md): Learn about Proof of Delivery \(POD\) using signatures, photos, or notes to confirm deliveries, ensuring secure and efficient order completion - [What is POP?](https://help.onro.io/en/articles/11194741-what-is-pop.md): Learn about Proof of Pickup \(POP\) using signatures, photos, or notes to confirm package collection, ensuring secure and efficient delivery. - [How to enable or require Proof of Pickup/Delivery for a service](https://help.onro.io/en/articles/10282575-how-to-enable-or-require-proof-of-pickup-delivery-for-a-service.md): Learn how to enable Proof of Pickup \(POP\) or Proof of Delivery \(POD\) for a service, and configure whether drivers are required or not to submit a note, signature, barcode scan, or photo. - [How to create a new vehicle type](https://help.onro.io/en/articles/10285146-how-to-create-a-new-vehicle-type.md): Define new vehicle types with settings like priority, search radius, zones, and services. - [How to edit/delete a vehicle type](https://help.onro.io/en/articles/10285151-how-to-edit-delete-a-vehicle-type.md): Edit or delete vehicle types in the admin dashboard. Changes apply instantly, but deletion requires no active orders with that type - [How to add vehicle type options](https://help.onro.io/en/articles/10285157-how-to-add-vehicle-type-options.md): Vehicle options are extra services like 'Helper' that customers can select. Add list or yes/no options in the admin center for flexibility. - [How to disable/enable a vehicle type](https://help.onro.io/en/articles/10285161-how-to-disable-enable-a-vehicle-type.md): Enable or disable vehicle types in the admin center to control availability in customer apps for assigned services. - [How to enable a vehicle type in some zone\(s\)](https://help.onro.io/en/articles/10351116-how-to-enable-a-vehicle-type-in-some-zone-s.md): Manage vehicle availability by assigning specific zones in the admin center. Uncheck "All" and select desired zones for each vehicle type. - [How to filter vehicle types for customers](https://help.onro.io/en/articles/10351119-how-to-filter-vehicle-types-for-customers.md): Control which customers can see specific vehicle types in the admin center. Set access by customer type, include/exclude lists, or allow all - [How service points work](https://help.onro.io/en/articles/11151091-how-service-points-work.md): Learn what service points are, explore their 4 types, and see how they can be used to create custom delivery methods for orders. - [How to create a service point](https://help.onro.io/en/articles/11151254-how-to-create-a-service-point.md): Learn how to add a service point by entering its name, slug, type, and address in the Admin Center, then save by clicking Submit. - [How to update a service point](https://help.onro.io/en/articles/11151269-how-to-update-a-service-point.md): Learn how to edit or delete a service point by updating its details or ensuring it’s not linked to active orders or delivery methods. - [How to link a service point to a delivery method](https://help.onro.io/en/articles/11151330-how-to-link-a-service-point-to-a-delivery-method.md): Find out how to connect a service point to a delivery method, choose it for pickup or delivery, and make it available to customers. - [How each delivery method works](https://help.onro.io/en/articles/11151375-how-each-delivery-method-works.md): Discover delivery methods: Address to Address, Address to Service Point, Service Point to Address, and Service Point to Service Point. - [How to create a new delivery method](https://help.onro.io/en/articles/11151435-how-to-create-a-new-delivery-method.md): Learn to add a new delivery method by setting its title, description, pickup/delivery methods, active service points, and settings. - [How to update a delivery method](https://help.onro.io/en/articles/11161645-how-to-update-a-delivery-method.md): Learn how to edit or delete a delivery method by updating its details or ensuring it’s not linked to active orders or services. - [How to manage payment methods for a service](https://help.onro.io/en/articles/10282568-how-to-manage-payment-methods-for-a-service.md): Discover how to configure payment methods, enable cash payments at pickup and dropoff, manage wallets, and integrate credit cards via Stripe - [How zoning works](https://help.onro.io/en/articles/10225072-how-zoning-works.md): Define geographical service areas \(zones\), assign drivers, set pricing, and manage operations through zone creation/editing. - [How to add a new zone](https://help.onro.io/en/articles/10225078-how-to-add-a-new-zone.md): Learn how to create a new zone: define zone name, city, and status, draw boundaries on the map, and save changes for operational use. - [How to edit a zone](https://help.onro.io/en/articles/10225296-how-to-edit-a-zone.md): Learn how to edit an existing zone: adjust size by dragging pins, delete layers, and save changes to update the zone's boundaries. - [How to replace the default zone with a new zone](https://help.onro.io/en/articles/13827380-how-to-replace-the-default-zone-with-a-new-zone.md): Learn how to replace your current default zone with a new one. ## Finance & Accounting - [How invoicing works](https://help.onro.io/en/articles/10311407-how-invoicing-works.md): Learn invoicing fundamentals: enable customer invoicing, set billing cycles & charges, and manage invoice details & statuses. - [How to manage invoices](https://help.onro.io/en/articles/10311411-how-to-manage-invoices.md): Learn how to manage invoices, including accessing, filtering, updating statuses, and downloading them for your business customers. - [How to manually create a new invoice](https://help.onro.io/en/articles/10311416-how-to-manually-create-a-new-invoice.md): Create and send invoices manually by selecting a customer, setting the date range, and notifying them via email. - [How to mark an invoice as paid](https://help.onro.io/en/articles/10311419-how-to-mark-an-invoice-as-paid.md): Learn how to manually mark a customer's invoice as paid after the customer has completed payment by updating its status in the admin center. - [How to include additional charges in invoices](https://help.onro.io/en/articles/10311430-how-to-include-additional-charges-in-invoices.md): Easily add extra fees \(like management fees\) to invoices through its settings, and they’ll appear in the customer’s invoice after generation. - [The difference between an invoice and a receipt](https://help.onro.io/en/articles/10311404-the-difference-between-an-invoice-and-a-receipt.md): Learn the difference between receipts \(order details\) and invoices \(regular billing\) for business customers, plus examples of both. - [How to enable invoicing for a customer](https://help.onro.io/en/articles/10311435-how-to-enable-invoicing-for-a-customer.md): Discover how you can enable invoicing as a payment method for your customers in the Admin Center. - [Monitoring and Managing Driver Wallet Transactions](https://help.onro.io/en/articles/10284983-monitoring-and-managing-driver-wallet-transactions.md): Manage driver transactions via the Wallet tab in Admin Center. Add, filter, and adjust balances with source, type, and description details. - [How to collect cash from drivers](https://help.onro.io/en/articles/10285130-how-to-collect-cash-from-drivers.md): When drivers collect cash \(e.g., COD\), it's deducted from their wallet. After repayment, a creditor transaction restores their balance. - [How to add/deduct balance to the customer's wallet](https://help.onro.io/en/articles/10285169-how-to-add-deduct-balance-to-the-customer-s-wallet.md): Manually adjust a customer’s wallet balance from the Admin Center by adding a new transaction as a creditor \(increase\) or debtor \(decrease\). - [How to add/deduct balance to the driver's wallet](https://help.onro.io/en/articles/10285174-how-to-add-deduct-balance-to-the-driver-s-wallet.md): Manually adjust a driver’s wallet balance in the Admin Center by adding a creditor \(increase\) or debtor \(decrease\) transaction. - [Types of driver and customer transactions](https://help.onro.io/en/articles/10285176-types-of-driver-and-customer-transactions.md): Learn about different wallet transactions for drivers and customers, including payments, orders, commissions, withdrawals, and promotions.