When the customer and the driver cancel an order, we can inquire about the cause. The reasons for the cancellation are presented to them as a list of options. If the reason for cancellation is not on the list, the driver or customer can write it down.
Both the driver and the customer can have their own separate list of cancellation reasons.
Cancellation Reasons
You can manage the cancellation reasons by navigating to the:
Admin Center → Settings → Failure Reason(tab)
Managing cancellation reasons
You can edit or delete the list of reasons for cancellations in the Actions button in the last column.
Add a new failure reason
To add a new failure reason, click on the new button.
Fill in the required details in the opened form:
Type:
Pickup & Delivery (P&D) service type:
In Pickup and Delivery services, failure reasons are categorized into two types: Pickup Failure and Delivery Failure. When creating a new failure reason you can specify one of these.
On-Demand driver and customer cancellation reason:
For the on-demand service type, both the driver and the customer can cancel the order on their side. Select the Cancellation type for these types of failure reasons.
When selecting "Cancellation" as "type", an additional field named "Side" will appear, allowing you to choose whether the cancellation reason is on the driver’s or customer’s side.
Text: Enter your desired text for the reason in the text field.
