When the customer and the driver cancel an order, we can inquire about the cause. The reasons for the cancellation are presented to them as a list of options. If the reason for cancellation is not on the list, the driver or customer can write it down.
Both the driver and the customer have their own list of cancellation reasons.
Driver Cancellation Reasons
You can manage the cancellation reasons by navigating to:
Settings → Cancellation Reasons → Drivers
Add a reason for the cancellation
To create a new cancellation reason, click on the new record button and enter the desired text. It's as easy as pie!
Managing cancellation reasons
You can edit or delete the list of reasons for cancellations in the last column.
Customer Cancellation Reasons
You can manage the cancellation reasons by navigating to:
Settings → Cancellation Reasons → Customers
Add a Reason for the Cancellation
Click on the new record button and enter the desired text to create a new cancellation reason. It's a breeze!
Managing Cancellation Reasons
You can edit or delete the list of reasons for cancellations in the last column.