Order types

Each order that is created has a specific order type. The order type determines the workflow and the possible statuses of that order. Order types are assigned to services, and every order in Onro has a specific service.

The order type is provided in the service settings. Different order types are examined in Onro.

The following sections detail each of them:

In this scenario, when a driver receives an item from a pickup location and needs to deliver it immediately to a drop-off location, this order type should be utilized.

Pickup and drop-off locations are required for On-demand orders. Of course, a multi-dropoff order is also a possibility. Orders placed on demand can be scheduled.

For example, if an order is scheduled for 8 a.m. tomorrow, the driver must arrive at the pick-up location at 8:00 a.m. to pick up the package and then proceed to the drop-off location to deliver it to the recipient.

One driver is responsible for receiving and delivering the package in on-demand orders.

Restaurant food delivery, for example, is an on-demand order because the driver must deliver the food to the drop-off location.

Customers who place on-demand orders can chat and communicate with the driver while viewing its location on a map in real-time.

Here is the successful workflow on an On-demand order type:

On-demand workflow has nine statuses:

Orders can generally be made in four ways: by Dispatcher, Customer Application, Customer Panel, and Customer API. Regardless of how the order is created, its status will be pending at first. The pending status means that the order created by the customer was stored on the server and is waiting to be processed.

For an on-demand order, the process that needs to be done after creation (in the pending status) is to find the right drivers that meet the conditions for receiving and completing the order, and also to send it to them immediately. After the drivers receive the order, they can accept it or not.

Finding the right drivers for an on-demand order is done by an algorithm in which some of the parameters can be configured based on business strategies.

When a driver accepts an order, the status of the order changes to Assigned. In this status, the search to find a new driver stops, and other order information, including customer information, is displayed to the driver. Driver information is also sent to the customer, and an order is formed between the customer and the driver.

After the driver accepts the order, the order details are displayed for him/her. The customer also sees the driver's information, and they can communicate via chat, SMS, or phone call. When the driver wants to start the order, pressing the start button changes the status of the order to Started.

When the driver reaches the pickup address, they can change the status of the order to Arrived. This status of the order can be used to inform the customer when the driver arrives.

When the driver picks up, he can change the status of the order to Picked up. By changing the status to Picked up, it can be considered that the order is on the way to the drop-off address.

Finally, after the order is completed, its status can be changed to Done. This status indicates that the order has been finished.

When the customer cancels the order, the status of the order changes to Customer Canceled. In this status, the order has been stopped, and the customer is unwilling to continue the ordering process.

If the driver cancels the order for any reason, the status of the order will be changed to Driver Canceled.

If the order is canceled by support for any reason, the status of the order will be changed to Support Canceled. Users of Admin Dashboard (depending on their permissions) and users of Dispatcher can change the status of orders to Support Canceled.

A scheduled On-Demand order is a type of On-Demand order that has a specific pickup or drop-off (or both) time. These types of orders follow all On-Demand order concepts.

The main difference between a scheduled On-Demand order and an On-Demand order is that when the pickup time is specified, the driver must go to the pickup address during the specified time period. Also, in the workflow, the operation to find drivers continues until the specified time for pickup. In a scheduled On-Demand order, the drop-off time can also be specified, in which case the driver must be present at the drop-off address at the specified time.

For same-day and next-day delivery services, this order type is used. Drivers collect packages, which are then stored in a hub or warehouse before being delivered by drivers.

The schematic process is depicted in the graphic below.

Driver A may collect the package, and driver B may deliver it in this type of service. Furthermore, collection and delivery should occur at two separate times (even on two different days).

Two more orders are automatically created with this order type: a Pickup order and a Delivery order.

Drivers can be assigned to these orders. Read these sections for pickup and delivery orders:

In other words, we will have three additional orders after registering a P&D order.

As you can see in the image below, the driver interacts with the Pickup and Delivery orders, and the customer interacts with the P&D order.

Below is an example of a customer placing a Pickup and Delivery order, and the Pickup and Delivery orders have been assigned to the driver.

The status of a P&D order can be one of the following.

A package has been placed, but no driver has yet arrived to pick it up at the point of pick up.

The package is being collected and delivered to a distribution hub or warehouse.

The package was received and is currently in the hub, but it has not yet been withdrawn for delivery.

The driver is delivering the package.

The package was delivered to the final recipient.

The customer has canceled the order. Only after the order is in the pending status may the customer cancel it.

The driver has decided to cancel the order.

Support has decided to cancel the order.

In the graphic below, you can observe the workflow of a successful order.

As you can see, the status of P&D changes in tandem with the status of Pickup and Delivery orders.

2. The driver starts the pick-up order. The pick-up order's status is now started, and the P&D order's status has been changed to collecting.

3. As soon as the package is collected at the pick-up location, the pick-up order status changes to picked up. The P&D status is still collecting.

4. The status of the pick-up order is completed when the driver delivers the package to the hub. The P&D order is also changed to transit status at the same time. This status indicates that the package has been given to the warehouse by the driver. The driver can now sign a Proof Of Delivery form for the order.

5. The Delivery order is assigned to the driver when the package is ready for delivery. (Of course, delivery orders can already be assigned to the driver.) The status of the P&D order is still in transit at this time. However, the delivery order's status is assigned.

6. The driver starts the delivery order. The delivery order status is started at this moment, and the P&D order status is switched to delivering.

7. After the package is delivered to the final recipient, the driver marks the delivery order status as completed. The status of the P&D order switches to done at the exact moment. At this stage, the driver can record the order's proof of delivery information.

There is only one address in this order type (pick-up address). There are two sorts of pickup-only orders:

An order that is created independently.

An order is generated automatically when a P&D order is placed. More information can be found in this section.

The status of a Pickup order can be one of the following:

When an order has been placed, no driver has yet been assigned to it.

The order has been assigned to the driver,but the order has not yet begun.

The driver starts the order and proceeds to the pick-up location. The driver's location is presented in real-time in the link tracking in this status.

The driver receives the package.

The order has been successfully completed.

The consumer has decided to cancel the order.

The driver has decided to cancel the order.

Support has decided to cancel the order.

The picture below depicts the path of a successful order.

A driver is assigned to the pick-up order.

2. The driver starts the Pickup order. The status of the Pickup order is started at this point.

3. After a package is collected at the pick-up location, the driver changes the status of the Pickup order to picked up.

4. When the driver announces that the order has come to an end, the driver can now sign a Proof Of Delivery form for the order.

There is just one address in this order type (delivery address). There are two sorts of Delivery Only orders.

An independent order is one that is created independently.

An order is automatically generated when a P&D order is created. More information can be found in this section.

The status of a Delivery order can be one of the following.

When an order has been placed, and no driver has yet been assigned to it.

When an order has been placed, and no driver has yet been assigned to it.

The driver starts the delivery and proceeds to the delivery location. The driver's location is presented in real-time in the link tracking in this status.

The order has been successfully completed.

The consumer has decided to cancel the order.

The driver has decided to cancel the order.

Support has decided to cancel the order.

The picture below depicts the path of a successful order.

2. The driver starts the Delivery order. The status of the Delivery order is started at this point.

3. When the driver announces that the order has come to an end, the driver can now sign a Proof Of Delivery form for the order.