Our Shopify app:

In this article, we go through every step to help you configure your store settings in our Shopify app.

What we see here:

Connecting your store to the Onro's Shopify app is the very first step in managing your business's shop on the go. In this guide, we walk you through everything you need to do to start.

First, you need a business customer account.

Now, we need to connect your customer account to the Shopify app. To do so, follow the steps below:

4. Click submit to connect the customer account.

You can assign a specific pickup address to stores, which determines the pickup location used for delivery orders when they are created in Onro. This ensures that your orders are automatically assigned the correct pickup location.

To set this up, go to the Shopify account, then from the left menu navigate to Apps → Onro → Settings → Pickup Location.

Here, you will see a list of existing Shopify locations. Click Edit to configure a location.

You can view and manage saved addresses by going to Onro → Customers → find the account and click the Details button → Addresses tab.

To add a new address to the address book, click the New button, enter the required information, and then click Submit.

To automatically create orders in Onro from the Shopify app, first set up shipping methods. Onro supports four shipping methods: Local Delivery, Flat Rate, Shipping Default, and Dynamic Rates. Configure at least one method to ensure Shopify orders sync to Onro automatically and are sent for fulfillment.

Local delivery lets you deliver online orders directly to customers within a defined area (instead of using a carrier). When a customer’s shipping address qualifies, “Local Delivery” appears as a checkout option.

Check here to see how you can set up local delivery settings.

After you finish setting up Local Delivery in Shopify, you can activate it inside the Onro Shopify app.
From the left-hand menu, go to Onro → Settings.

Under Delivery Methods, select Local Delivery.

A window will open, displaying all locations in the Shopify store that are eligible for local delivery, based on your Shopify settings.

To manage how orders are created in Onro from the Shopify app, click "Edit" on any of the listed locations.

In the opened window:

Flat shipping rates let you charge a fixed amount for shipping during checkout. You can set these rates for all orders in a shipping zone, or you can apply them only to orders that fall within a specific weight or price range.
​Check this article to learn about how you can set flat-rate shipping prices

Now, to set up your flat rate settings in the Onro app so that orders using the flat rate delivery method are created in Onro, go to your Shopify → Apps → Onro App → Settings and choose Flat rates.

All your existing flat rates are listed here. You can choose to activate or leave them inactive in Onro.

Click Edit to configure the settings:

Dynamic rate is another delivery method that can be configured and used. This method receives the order price directly from Onro based on the service and the vehicle type chosen in the Dynamic Rates configurations. The price is calculated based on the pricing settings that you have set in Onro.

Check this article to see how Dynamic Rates work.

In Shopify, from the left-hand menu, go to Onro App → Settings.

Under Delivery Methods, select Dynamic Rates.

A window will open, displaying your dynamic pricing settings. You can edit or delete them here.

To create a new configuration, click Add Dynamic Rate.

In the opened window:

The Shipping Default setting determines how Onro handles cases where Shopify combines multiple shipping rates into one option at checkout. By enabling and configuring it, you ensure that Onro applies the correct settings whenever Shopify automatically merges rates.

To configure it, go to Shopify → Apps→ Onro App → Settings and choose Shipping Default.

When a customer enters their address at checkout, Shopify displays the available shipment methods for that location. If those shipment methods are already configured and enabled inside the Onro Shopify app settings, the delivery order will be created in Onro automatically after the customer completes the purchase.

You can view all status updates for your delivery orders instantly by opening the Orders section in the Onro app. This page shows the current stage of the delivery order and gives you the option to cancel the order, track its progress by tracking link or download the shipment label.

The corresponding order in your Onro management console is created using your default Shopify shop location as the pickup address, and the customer’s address, phone number, and email as the drop-off information.

You can track and manage your delivery orders in real time directly within the Shopify panel.

To do so, navigate to the orders tab in Shopify.

From the order table, you can download the shipment label, view order statuses, sync orders info from Onro, and access the order tracking.

Each delivery order can be accessed and managed through your Onro management console by searching for the order using the order code shown in the Onro Shopify app’s Orders table.

Order fulfillment in Shopify means everything you do to get a customer’s order from “Placed” to "Delivered.”

To learn more about the fulfillment process, check here.

You can sync order cancellations between Onro and Shopify. To configure this, go to Settings → Order Cancellation.

​There are 2 Order Cancellation settings, which you can turn on or off by selecting the checkbox: