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How to create a new automated message (SMS/email/notification)?

Learn how to create new messages in the communication module: add SMS, notifications, or emails for different triggers or scenarios.

Updated over a month ago

We will cover the process of defining new messages within the communication module in this section.

For a deeper understanding of how communication works, please refer to the page linked here.

Adding a new SMS message

Navigate to the menu below to define a new SMS message.

Admin Center → Settings → Communication → SMS → New (button)

Example: Send a tracking link to the end recipient (dropoff contact) via SMS once the driver has picked up the package from the pick-up location, for on-demand orders.

Adding a new push notification

Navigate to the menu below to define a new notification message.

Admin Center → Settings → Communication → Push Notification → New (button)

Example: Dispatch the driver's name through a notification when a driver is assigned to an on-demand order.

Adding a new email

Navigate to the menu below to define a new email message.

Admin Center → Settings → Communication → Email → New (button)

Example: After successful order placement, send an invoice to the business customer via email for on-demand orders.

The email editor supports HTML templates.


The title is solely utilized in email and notification channels, and not in SMS.

If you input a tag that lacks a value in the order information, the title of the tag will be provided instead. If a driver's name tag is included for an order in the absence of an assigned driver, the tag's text will be conveyed.

Having trouble receiving the messages? Click here to learn how to troubleshoot the issue.

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