In the P&D order type, admin users can change the status of one or multiple orders at once.
To do this, navigate to the management console and follow the path below:
P_HUB_D → Orders tab → Select orders → Edit status
In the window that opens, you can choose the new status for your orders.
For some statuses, you need to select a route and assign orders to that route.
All Statuses:
Draft
Confirmed
At Pickup Service Point
Pickup Routed
Ready For Pickup
Picked Up
At Warehouse
Ready For Transit
In Transit
Delivery Routed
Ready For Delivery
Out For Delivery
At Delivery Service Point
Delivered
Not Delivered
Pickup Failed
ForReturn
Returned
Support Canceled
Lost
To learn about what each status is used for
For some statuses, you need to select an assigned route, because the driver should be specified for those statuses.
Note: Please refer to this article to understand each status and its usage.
Statuses require an assigned route (with a driver):
Ready For Pickup
Picked Up
Ready For Delivery
Out For Delivery
Delivered
Statuses require an unassigned route:
Pickup Routed
Delivery Routed
Not Delivered
Pickup Failed
You can create a new route and assign it to a driver, or select an existing route, as long as the route is not completed (route status ≠ done).
To learn how to add a new route, click the “Add route” button and read the article below for more details:
Statuses require a warehouse selection
Some statuses require you to select a warehouse, like:
At Warehouse
For Return
To learn how to create and manage warehouses, please refer to this article.
Note: When the status is At Delivery Service Point, you can add, update, or delete routes.
To learn more about service points, read this article.