Orders
Order creation and management
12 articles
How to export the order listExport order lists for analysis via Admin Dashboard. Filter data, select columns, and export in CSV format.
Order types and statusesUnderstand order types, workflows, statuses, and how to manage On-demand, P&D, Pickup only, and Delivery only orders effectively.
P&D workflow basicsP&D manages same/next-day deliveries, going through pickup, warehouse, and delivery stages with specific statuses and workflows for tracking
How to assign/offer an order to a driverLearn how to manually dispatch orders via the dispatcher panel, either by offering to drivers or force-assigning them directly.
How to edit order detailsEdit order prices, driver earnings, and addresses in the dispatcher panel. Update details, save changes, and recalculate prices.
How to update P&D order statusBulk update P&D order statuses in the dispatcher panel. Assign routes for specific statuses, create new routes, or use existing ones.
Orders shipment labelLearn how to access, customize, and manage shipment labels, including order details, customer info, and pickup/dropoff addresses.
How to monitor ordersTrack and manage orders in real-time by categorizing them based on their status, including delayed, canceled, or completed orders.
How to manage failed reasonsP&D order type handles delivery failures: track reasons, update statuses, and manage returns or retries (up to 3 attempts) via dispatcher.
Bulk Import OrdersBulk import orders using CSV templates. Fill required fields, follow format rules, and simplify large order imports in dispatcher or web app
Viewing Drivers Offered an OrderAccess a real-time list of drivers offered an order, confirm/reject actions in the dispatcher, and check history via the Events tab.
How to change the driver's offering timeLearn how to set the driver's time limit for accepting or rejecting orders via the Admin Dashboard and understand its impact.