In this article, we'll guide you through the steps to enable and require proof of delivery for your services, helping you ensure accurate tracking and verification of every delivery. To learn about POD, visit our other article and read it.
To enable/require POD, go to the admin center and follow the path below:
Admin Center → Services → Delivery Methods → Actions → Edit / New
Scroll down to find POD Settings.
Enable POD
If this field is enabled, proof of delivery is enabled for all orders related to this service, and the driver can see the proof of delivery features in the driver application when completing the order. The photo below shows the driver application, which, if POD is enabled, displays the “Complete” button for each dropoff (the blue button).
Proof of Delivery Methods Setting:
Is POD description required
On the POD page in the driver app, drivers can add a note. The "Is POD description required" setting controls whether this is mandatory. When enabled, drivers must enter a note to complete the POD process.
Is POD photo required
Drivers can take a photo as proof of delivery in the driver app. The "Is POD photo required" setting determines whether this is mandatory. When enabled, drivers must take a photo to complete the POD process.
Is POD signature required
A signature is one of the proof of delivery methods available in the driver app, alongside notes and photos. When the "Is POD signature required" option is enabled, drivers must collect a signature to complete the POD process.
Is POD barcode scan required
The "Is POD barcode scan required" option determines whether scanning a barcode is mandatory for proof of delivery. When enabled, the driver must scan the barcode to complete the POD process.