What is POP?

Proof of Pickup (POP) is captured by the driver at the pickup point to confirm that the package has been successfully collected from the sender. It plays a key role in ensuring accountability, transparency, and accuracy throughout the delivery process. POP can be recorded in several ways, including digital signatures, photos, barcode scans, or brief notes via the driver app.

The main difference between POP (Proof of Pickup) and POD (Proof of Delivery) is the stage at which they are used. POP confirms that an order has been collected from the sender at the start of the delivery process, while POD confirms that the order has been delivered to the recipient at the end.

A signature is one of the most reliable forms of Proof of Pickup. It confirms that the sender (or an authorized representative) has handed over the package to the driver. Using the Driver App, drivers can collect the sender's signature digitally at the time of pickup, providing clear, trackable confirmation that the item was received and dispatched correctly.

Drivers can capture and upload one or more photos at the time of pickup. This visual confirmation supports transparency and can be used for record-keeping or dispute resolution.

At pickup, drivers can scan the barcode on the package using the Driver App.

In some cases, additional context may be needed. The Driver App allows drivers to write brief notes during the pickup, for example, noting who handed off the package, any special conditions, or packaging concerns. These notes are saved with the POP record.

You can view the Proof of Pickup (POP) information by opening the order details page in the Dispatcher Panel and scrolling down to the Pickup section. Click the Info button located on the right side of the pickup address to access all submitted POP details. Any uploaded images can also be viewed and downloaded by clicking on them.
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