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How to manage driver's cash-out (payout - withdraw) requests
How to manage driver's cash-out (payout - withdraw) requests
Updated over 2 months ago

A financial management mechanism is required when drivers operate independently for a company and are paid depending on the orders they fill. This section will explore the company's and driver's withdrawal and settlement mechanisms.

To learn more about how wallets function, please refer to this page.

In the software, each driver has a wallet with a predefined balance. Drivers can request a withdrawal or cash out from the company. The steps of a withdrawal request are described in detail below:

  1. Withdrawal Request

The first step is to submit a withdrawal request using the driver application. The driver application allows drivers to request a withdrawal. To do so, they must follow the steps below:

Wallet -> Withdraw -> Request Withdraw

The driver can enter the requested amount and description on the withdrawal request submission page and submit it.

The amount requested by the driver must not exceed the "balance" minus the "Minimum driver balance." If the driver's wallet balance is $100, and the minimum driver balance is $30, the driver can request up to $70.

The final amount for the driver is determined by the dashboard administrator. The amount requested is the number that the driver enters in this section.

The request will appear in the driver request list once it has been filed.

2. Review The Request

Use the admin center to review the requests. Driver requests can be found in the menu mentioned below:

Admin Center β†’ Accounting β†’ Drivers withdraw

Each request has one of the following statuses:

  • Under review: The driver has submitted the request, but it has not yet been assigned by the company.

  • Completed: The money has been transferred to the driver.

  • Rejected: The request has been denied by the company.
    When you click on a request currently being reviewed, you will be taken to the form below.

  • Status: You can change the request's status. There are two options:

    • Completed: The request has been authorized, and the driver's withdrawal transaction has been recorded.

    • Rejected: The request is denied, and no transaction for the driver is recorded.

The status of all of the driver's requests may be viewed in the driver application.

The status of all of the driver's requests may be viewed in the driver application.

  • Withdrawal Amount: The final amount paid in the driver's transaction is called the withdrawal amount.

  • Description: This description can be found in the driver application and the Admin dashboard.

When a request's status is finished, the driver receives a withdrawal transaction with a debtor type, and the amount entered is withdrawn from their balance.

Paying drivers is done outside of Onro system, Like bank transfers, etc.

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