Drivers
Add drivers and manage their accounts.
18 articles
Registration & Profile
Managing the Driver Registration, Verification & Profile
Register a new driverRegister drivers via Admin Dashboard or Driver App, add details, upload photos, and get admin approval for activation and online access.
Confirming driver self-registrationVerify and confirm driver registration by entering details (vehicle types, working type, teams, status) in the Admin Center.
How to block a driverA driver needs verified authorization to go online. disabling “Is registration verified” blocks them from receiving and accepting orders.
How to edit/delete/deactivate a driverManage drivers via Admin Dashboard: edit details, delete if no active orders & zero balance, or deactivate via authorization settings.
How to monitor/manage driversManage drivers via the Admin Dashboard and Dispatcher panel, track performance, filter details, monitor online drivers, and review orders.
How to enable password reset requests for driversLearn to set up password reset via Email, SMS or Push Notification channels for drivers who have forgotten their password.
How Drivers Can View Their Income, Order Count, and Cash Collected StatisticsLearn where drivers can view their statistics data, including their income, number of orders, and total cash collected.
How to add internal drivers (employees)?Learn how to configure the system for internal and freelance drivers, including salary types, earnings, and wallet settings.
Working Type
Manage How the Drivers Working Type Should Be
How to enable and disable order cancellation for driversLearn how to control driver order cancellation access through working type settings in the Admin Dashboard for better policy enforcement.
How to show order price/wallet/earnings for driversLearn how to control visibility of order price, earnings, and wallet for drivers through Admin Dashboard settings by working type.
How to Set Commission-Based Driver Earnings and Company IncomeLearn how to configure commission-based driver earnings in Onro by setting the earning model, commission coefficient, and minimum driver balance for each working type.
How to manage driver's cash-out (payout - withdraw) requestsLearn how drivers request withdrawals, how you can review and approve requests, and how payments are processed externally.
How to set a default value as earnings for driversSet a fixed earning per order for drivers by configuring the "Manual" earning model in the Admin Center under Working Type settings.
How to control information visibility for driversControl what drivers see in the app (price, earnings, order type, cancellation) via Admin Center settings for working types.
How to track driver earnings, withdrawals, and paymentsDiscover how to monitor and track your drivers' income, withdrawals, and payment history.
Working Type ManagementLearn how to manage driver working types, set up earning models, and control what information drivers can see.
Teams
Creating & Assigning Driver's Teams
How to create a teamLearn how to create driver teams based on zones, assign them to dispatchers, and link service types for better team management.
How to assign a driver to a teamCategorize drivers into teams for better management. Edit driver details in the Admin Center to assign them to one or multiple teams.