After the order is assigned to a driver, the driver can cancel the order. The order's status will be "Driver canceled."

If needed, you can control which drivers can cancel orders and which cannot, or even prevent all drivers from canceling orders, based on your policy.

This article explains how to configure the system for such scenarios.

This setting is found within the working type configuration. For more information about how the working type operates, refer to this article.

To edit the working type, navigate to the following path.

You'll find the "Can Cancel Order" option there.