You might need to give each employee in your company different access levels to the management console. For example, a support agent may only access customer inquiries, while a fleet manager can manage driver-related tasks. Defining clear permissions ensures employees have the necessary tools without unnecessary access, improving both security and efficiency.
To manage these different access levels, you need to create a 'Group' for each category of users. During the group creation process, you will assign specific access permissions and then add users to the respective group. Here's a step-by-step guide on how to do this:
Creating a Group
To create a new group, navigate through the following path:
Admin Center → Users & Groups → Groups (tab)→ New(button)
In the group list, click the 'New' button to open the group creation form.
Then, follow these steps:
Enter the desired name for the group in the
Namefield.
Enable the desired access level for the user in this group by toggling the corresponding buttons to grant access to the panels for group members. These may include the scanner, dispatcher, admin center, or all of them.
Click on the submit button to save the changes.
Manage access to the admin panel:
You can control access to the Admin Center by enabling or disabling specific accessibilities within each section. Users assigned to this group will only be able to view and access the features you select here.
Users with dispatcher access have full access to all features of the dispatcher panel.
A user with dispatcher access can log into the scanner app, but a user with only scanner access cannot access the dispatcher panel.
After successfully creating the group, you can proceed to assign users to it.
To learn about how to create a new user, read this article.