Customers can request to delete their account directly from the customer app. Once requested, the account is deactivated for 30 days before being permanently deleted. During this period, the account remains inactive but is not yet removed.
After 30 days, the account can not be restored, and the data will be deleted from the system forever.
In addition, you can deactivate or reactivate customer accounts from the Admin Center at any time (before 30 days).
In this article, we’ll dive into how to manage customer account deactivation and reactivation. To do so, follow the path below:
Admin Center -> Customers -> find the customer-> click on Details button
On the details page, click the Edit button.
To deactivate a customer’s account, enable the Is deleted toggle. To reactivate the account, disable the Is Deleted toggle and click on Submit to save your changes.
When the "Is deleted" option is enabled, the customer’s account is deactivated, and they can no longer log in to the app or access their order history.