Customers may request withdrawals for various reasons, such as withdrawing funds, correcting payment errors, or receiving refunds for canceled deliveries or other similar situations. This guide explains how to handle these requests quickly and correctly to keep customers satisfied and records accurate.
To view customers' withdrawal requests, follow the path below:
Admin Center -> Accounting -> Customer Withdraw (tab)
Here you can view and manage the list of withdrawal requests submitted by customers. Click on "Edit" to view the request details and choose to accept or reject it.
Initially, all withdrawal requests have a status of “Under Review” in the pending mode. To review the request, 3 important fields must be filled in:
Status: If you have processed the withdrawal and transferred the money to the customer’s account, you can select “Completed” as the status. If you do not approve the request for any reason, you can select “Rejected.”
Withdraw amount: Enter the amount of money that was transferred to the customer’s account, which may be different from the amount they requested.
Description: Here you can write a note, such as the reason you did not approve the withdrawal request or any other important information the customer needs to know, or simply that you transferred the money.
After providing the info, click on Submit to save the changes.
If you update the request to “Completed” status, a transaction will be recorded for the customer in their transaction history. Two transactions will appear: one for the withdrawal fee and one for the customer’s withdrawal amount.
