In this article, we will discuss two concepts when we want to set the dispatching to “Manual”.
You can assign orders to a driver in two ways which we will talk about here.
1. Offer the order to the selected driver
This way we can offer the order to the driver and give them time to accept or reject it (The order is shown in the “For You” tab in the driver’s app).
To set this time visit our recent article: How to Set The Driver's Offering Time
To do so, proceed with the following steps in the dispatcher panel:
Dispatcher → Select an Order
2. Click the pencil button located at the top left corner of the order page.
3. Click on "Status and Driver."
For orders with a "Pending" status, first set dispatching to “Manual”. For orders with other statuses, you can skip this step.
4. As shown in the image below, choose the vehicle type and search for the driver using their code, name, family name, or phone number. Assign the order to the selected driver and click on “Save Changes”.
5. To offer the order to the chosen driver, allowing them to either accept or reject it, ensure that the order “Current Status” is set to "Pending" (As in the image mentioned above).
2. Force-assign The Order to The Selected Driver
This way you can assign an order directly to the driver (The order goes directly to the “Assigned” tab in the driver’s app).
Force-assign During New Order Creation
When creating a new order in the dispatcher panel, you have the option to manually assign a driver to the order by selecting “Manual” as the dispatching mode and also clicking on “Force Assign”, as shown in the image below:
Force-assign a Pre-existing Order
To do so proceed with the following steps in the dispatcher panel:
Dispatcher → Select an Order
2. Click the pencil button located at the top left corner of the order page.
3. To forcefully assign the order to the driver, change the order status to "Assigned," search for and select the driver, and then click "Save Changes" to apply the modifications and assign this order to your driver.