All CollectionsCustomization & SettingsSupport ToolsSupport ToolsSupport Management6 articlesHow to Manage and Monitor Support RequestsManage, track, and respond to support requests from customers and drivers directly within the platform using built-in support tools.How to manage chat quick messagesManage quick messages for faster customer-driver communication. Add, edit, and prioritize messages in the Admin dashboard.How to look up delivery orders with our LiveChat AppThis article covers creating a LiveChat API key in Onro, connecting the Onro Orders app inside LiveChat, looking up and sharing delivery information from a chat, disconnecting, and troubleshooting.How to look up delivery orders with our Crisp AppThis article covers creating an Onro Support API key, connecting the Onro Orders app inside Crisp, looking up and sharing delivery information from a conversation, disconnecting, and troubleshooting.How to look up delivery orders with our Help Scout AppThis article covers creating an Onro Support API key, connecting the Onro app inside Help Scout, looking up and sharing delivery information from a conversation, disconnecting, and troubleshooting.How to look up delivery orders with our Jira Service Management AppLearn how to install Onro’s Jira Service Management app to look up delivery orders directly from the Jira panel.