All CollectionsCommunication & NotificationsCommunication & NotificationsSet up automated messages and messaging channels.7 articlesHow to create a new automated message (SMS/email/notification)?Learn how to create new messages in the communication module: add SMS, notifications, or emails for different triggers or scenarios.How communication worksUnderstand automated messaging: define channels, recipients, triggers, and use tags to send dynamic messages based on order status changes.How to configure webhooksLearn how to add new webhooks: receive real-time updates for all orders or specific customers and manage multiple endpoints efficiently.How to set communications for the management console user (Admin or Dispatcher)Learn how to set up automated messages triggered by specific events to notify your team members and colleagues (Management Console users).How to Use the Communication Logs to Track Message ErrorsLearn to track your SMS, notifications, emails & webhooks, check the delivery status & identify any issues that prevent them from being sentMessage Box Overview: Purpose and How to Define New MessagesLearn what the Messages Box feature does and how you can start using it to keep your customers and drivers updated.How to integrate driver chat with supportDrivers can access support through an online chat URL in the app, which can be customized in the admin dashboard under Contact Information.