Dispatching
Assigning and Automating Dispatch
10 articles
How driver selection works in the dispatch algorithmLearn how the dispatch algorithm selects drivers using criteria like distance, wait time, rejections, capacity, and order offer limits.
How to edit the "Dispatch At" (time of dispatch) for an orderUnderstand how the 'Dispatch At' field schedules orders dispatching and how to edit it in the dispatcher panel when the status is 'Pending'.
How to dispatch an order urgentlyLearn how to prioritize orders by marking them as urgent in the Dispatcher panel, and pushing them to the front of the queue.
ETA & delay managementSet estimated time of arrival and delays for each delivery step, choose fixed or map-based times, and manage updates in the Admin Center
How dispatching works for scheduled ordersUnderstand how the 'dispatch threshold' controls auto-dispatch timing for scheduled orders and how to configure it in the Admin Center.
The dispatch threshold mechanism of scheduled ordersLearn how the 'dispatch threshold' controls when the auto-dispatch algorithm begins offering scheduled orders before their due time
How to set the number of offered drivers per dispatch round?Learn how to configure the dispatching algorithm, including the "number of candidate drivers" and how many drivers receive the order offer.
How to assign/offer an order to a driverLearn how to manually dispatch orders via the dispatcher panel, either by offering to drivers or force-assigning them directly.
Viewing Drivers Offered an OrderAccess a real-time list of drivers offered an order, confirm/reject actions in the dispatcher, and check history via the Events tab.
How to change the driver's offering timeLearn how to set the driver's time limit for accepting or rejecting orders via the Admin Dashboard and understand its impact.