The Messages Box feature in the admin center allows you to manually send one-way messages to drivers and customers. It is used for general communication such as announcements, service updates, and important notices. This article explains how to send messages to selected customers or drivers.
Message Box vs Communication Module
We offer two different ways to communicate with drivers and customers, each designed for a specific purpose.
Use the Message Box when:
You want to send a general notification that is manually sent and not triggered by system events.
You need to announce promotions, service updates, policy changes, or important notices.
Target specific device type users (Android or iOS)
You want the message to be delivered as a push notification and be accessible in the Messages Box section of the driver or customer app.
Use the Communication Module when:
You want messages to be sent automatically based on system events.
You need notifications to be triggered by actions such as order creation, order status changes, driver assignment, or delivery completion.
You want to send automated SMS, email, push notifications, or webhook messages without manually creating each message.
The key difference between them is that Messages sent through the Message Box are manually sent, delivered as push notifications, and saved in the recipient's Messages Box for future reference. The Communication Module is designed for automated, trigger-based notifications and supports multiple delivery channels.
To learn about the Communication module and how automated messages work, please read this article.
Access the Messages Box
To access the Messages Box, follow the path below:
Admin Center -> Messages box
Here, you can view two tabs: Customers and Drivers. Any messages previously sent to drivers or customers will be displayed under their own tabs.
These messages will be sent as push notifications. Integration with OneSignal is required for push notifications to work correctly. Without this integration, users will not receive any push notifications.
Both the driver and customer apps have a Messages Box option in their profile menu, where they can view all the messages that have been sent to them.
How to Send a Message to Customers
The customer message box is designed to send important information and updates to customers when real-time or trigger-based communication is not necessary. It is useful for occasions such as announcing promotions, informing customers about service changes or delays, sharing policy updates, or sending reminders and alerts.
To send a new message to customers, first select the Customers tab. Then, click the New button in the top-right corner.
In the opened window, provide the following information:
Title: Enter the message title here.
Description: Enter the message description here.
Type: Select who will receive the message. You can choose an individual customer or a global audience.
If you select Global, you must also choose the device type: Android or iOS. If Android is selected, only customers using Android devices will receive the message. The same applies to iOS users when iOS is selected.
If you select Individual, you need to select the customer by their phone number from the Phone field.
After entering this information, click Submit to send the message. The selected customer or customers will then receive the message as a push notification and in their messages box.
To learn how to create automated messages via SMS or email, and other channels, please see this article.
How to Send a Message to Drivers
The driver message box is used to send important updates, instructions, and announcements to drivers when trigger-based or real-time communication isn’t required. This includes sharing route changes, schedule updates, policy reminders, safety alerts, and app update notifications.
To send a new message to drivers, first select the Driver tab. Then, click the New button in the top-right corner.
In the opened window, provide the following information:
Title: Enter the message title here.
Description: Enter the message description here.
Type: Select who will receive the message. You can choose an individual driver or a global audience.
If you select Global, you must also choose the device type: Android or iOS. If Android is selected, only drivers using Android devices will receive the message. The same applies to iOS users when iOS is selected.
If you select Individual, you need to select the driver by their phone number from the Phone field.
After entering this information, click Submit to send the message. The selected driver or drivers will then receive the message as a push notification and in their messages box.