After placing an order, customers can still update key details to make sure everything is correct. This includes editing the pickup and drop-off addresses, updating the schedule date/time, and addressing details such as pickup and drop-off contact numbers and block and floor details within the customer panel (web app). In this guide, we’ll walk you through it step by step.
Step 1: Open the order details page
On the customer portal home page, all customer orders (within the default date range filter) are displayed in a table. They can easily locate an order by searching for it with the order code/reference ID or using the available filters.
Once the order is found, they just need to click the order code to open the order details page.
Step 2: Edit Order Details
On the order details page, there is an edit icon at the bottom. By clicking it, customers can choose to update either the Addresses (pickup & drop-off) or the Order Info (custom fields data).
Addresses
In this section, customers can update the schedule settings by selecting the ASAP option to adjust the pickup and drop-off date and time. They can also edit the pickup and drop-off addresses, along with all related notes and details.
Customers can also add or remove additional drop-off stops for on-demand orders.
Order Info
In this section, customers can update all custom field details related to the order.
After making the changes, customers need to click on Save to apply the update.
To learn how dispatchers can edit order details, please see this article.